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BSHAA Guidance on Record Keeping

How you keep client records is a fundamental part of your professional practice and interpretation of this guidance is up to you. However, BSHAA has set out what it considers to be best advice and our strong recommendation is that you should follow this guidance.

It has been has been split into two parts. The first part covers the basic record keeping requirement for all audiologists. The second part draws on experiences from actual Customer Care Scheme cases. It should be read in conjuction with the Society’s Guidance on Professional Practice booklet.

If you are ever in dispute with a client, your strongest defence is a well-written client record.


Guidance last updated in January 2020

“If it’s not written down it did not happen

Customer Care Committee”

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BSHAA Guidance on Record Keeping